Mentovix Qubex respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit https://www.mentovixqubex.com, contact us, or purchase or use our products or services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Name, email address, phone number, and postal address.
• Order and transaction information: Products or services purchased, order references, billing details, and payment status.
• Account information: Login credentials and profile details, if accounts are offered.
• Communications: Messages, enquiries, feedback, and support requests.
• Technical information: IP address, browser type, device information, approximate location, website usage, and diagnostic logs.
• Cookies and similar technologies: Information used to maintain website functionality, remember preferences, analyse usage, or support advertising where applicable.

We seek to collect only information reasonably necessary for our stated purposes.

2. How We Use Your Information

We may use personal information to:

• Process orders and payments.
• Deliver products or provide requested services.
• Respond to enquiries and provide customer support.
• Send transactional messages and important service updates.
• Maintain website security and prevent fraud or misuse.
• Improve our website, products, and customer experience.
• Comply with legal obligations and resolve disputes.
• Send promotional communications where permitted and, where required, with your consent.

3. Legal Basis and Consent

We will process personal information in accordance with applicable data-protection laws. Where consent is required, we will seek it in an appropriate manner and explain the relevant purpose.

Where applicable, you may withdraw consent through the method provided in our communications or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal, and some services may no longer be available if the information is necessary to provide them.

4. Cookies and Analytics

Our website may use essential cookies and, where configured, analytics, preference, or advertising technologies.

You can manage cookies through your browser settings and any consent controls provided on our website. Disabling certain cookies may affect website functionality.
We will obtain consent for non-essential technologies where required by applicable law.

5. Sharing of Information

We may share relevant information with:

• Payment processors and banking partners.
• Website hosting, IT, analytics, and security providers.
• Delivery, fulfilment, or service partners, where applicable.
• Professional advisers, auditors, or insurers where reasonably necessary.
• Government authorities or other parties where disclosure is required or legally permitted.

We do not sell personal information to third parties as a business practice. We expect service providers handling information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

6. International Transfers

Some service providers may process information outside India. Where this occurs, we will handle the relevant information in accordance with applicable legal requirements and any restrictions on international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and meeting legal obligations.

When information is no longer required, we will delete it or anonymise it where reasonably practicable, subject to applicable retention requirements.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.

No internet transmission or storage system can be guaranteed completely secure. We will respond to personal-data incidents in accordance with applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate information.
• Request erasure of information where legally permissible.
• Withdraw consent where processing relies on consent.
• Raise a grievance regarding our handling of personal information.
• Exercise other rights available under applicable data-protection law.

To exercise a right, contact us using the details below. We may need to verify your identity before responding.

10. Children's Privacy

Our website is not intended to collect children's personal information in violation of applicable law. Where special protections or parental consent are required, we will follow the relevant legal requirements.

11. Third-Party Websites

Our website may link to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, technology, or legal obligations. The latest version and its revision date will appear on this page.

13. Contact and Privacy Grievances

For privacy questions, data requests, or grievances,
contact: mentovixqubex@gmail.com

Mentovix Qubex

Email: mentovixqubex@gmail.com
Address: C-111, Sushant Shopping Arcade, Sector-43, Gurugram-122002, Hry
We will handle requests within the time limits prescribed by applicable law.