At Mentovix Qubex, we aim to provide a satisfactory customer experience. This Refund Policy explains how refund requests are handled for purchases made through https://www.mentovixqubex.com.

1. Eligibility for Refunds

A customer may request a refund in circumstances such as:

• A product or service was not delivered or provided as agreed.
• A product is defective, damaged, incorrect, or materially different from its description, where applicable.
• An order was cancelled and qualifies for a refund under our Cancellation Policy.
• A duplicate payment or an incorrect charge occurred.
• A refund is required under applicable law or an express commitment made at the time of purchase.

Refund eligibility will be assessed based on the nature of the purchase, the circumstances of the request, and applicable law.

2. Non-Refundable Purchases

Certain purchases may be non-refundable where this was clearly disclosed before payment and the restriction is lawful. Examples may include:

• Services that have already been fully performed, subject to applicable law.
• Digital products or content that have been supplied or accessed, where a lawful restriction applies and the relevant terms were disclosed.
• Personalised or made-to-order products, where legally permissible.
• Promotional or discounted purchases expressly identified as non-refundable, where permitted by law.

These exclusions do not apply where a refund is required by law, including applicable remedies for defective, deficient, misdescribed, or undelivered products or services.

3. How to Request a Refund

To request a refund, email mentovixqubex@gmail.com with the following information:

• Full name used for the purchase.
• Order number or transaction reference.
• Date and amount of payment.
• Reason for the refund request.
• Supporting evidence, such as photographs or a payment receipt, where relevant.

Please do not send passwords, PINs, or complete payment-card details.

4. Refund Review

We will review your request and may contact you for additional information. We will communicate our decision and any further steps within a reasonable period, subject to applicable legal deadlines.

Where a request is declined, we will provide an explanation where appropriate.

5. Refund Processing Time

Once a refund is approved, it will generally be initiated to the original payment method unless another method is lawfully agreed upon.

The time required for the amount to appear in your account depends on the payment provider and banking institution. We will communicate any applicable processing estimate when the refund is approved.

Mandatory statutory deadlines will take precedence over any general estimate stated here.

6. Shipping and Return Costs

Where a physical product must be returned, we will communicate the return procedure and responsibility for shipping costs.

If the return arises from a defective, incorrect, damaged, or otherwise legally qualifying product, responsibility for return costs will be handled in accordance with applicable law and the circumstances of the case.

7. Duplicate or Failed Payments

If you are charged more than once for the same order, or payment is deducted without a corresponding confirmed order, contact us with the transaction reference. We will investigate and arrange any refund due, subject to verification and applicable payment-system rules.

8. Refunds for Services and Subscriptions

For services, consultations, subscriptions, or recurring payments, any applicable refund terms will be disclosed at purchase. Where a service has been partially performed, eligibility may depend on the agreed terms and applicable law.

Nothing in this section removes any cancellation, refund, or other rights that cannot lawfully be excluded.

9. Contact Us

For refund assistance, contact: mentovixqubex@gmail.com

Mentovix Qubex

Email: mentovixqubex@gmail.com
Address: C-111, Sushant Shopping Arcade, Sector-43, Gurugram-122002, Hry
Please include your order or transaction reference to help us investigate your request.